Shipping Policy

PELIPUS LLC, we provide custom packaging solutions for businesses and brands. Because many of our products are manufactured according to individual customer specifications, shipping and delivery timelines may vary depending on the product, quantity, customization, production requirements, and destination.

This Shipping Policy explains how Pelipus handles production, shipping, delivery, tracking, address changes, delays, and related shipping matters.

1- Shipping Locations

Pelipus primarily serves customers in the United States and may also ship to other locations where shipping services are available.

Shipping availability may vary depending on:

• Product type
• Order size
• Destination
• Shipping method
• Carrier availability
• Customs or import requirements

If shipping to your location is not available for a particular product, we will communicate this before the order is finalized.

2- Custom Production Before Shipping

Pelipus LLC prepare custom products which are labelled as custom-made.

This means your order generally goes through a production process before it is shipped.

The overall order timeline may include:

Order Confirmation → Artwork Approval → Production → Quality Check → Shipping → Delivery

Shipping time is separate from manufacturing or production time.

A shipping estimate does not mean that the order will arrive immediately after payment or artwork approval.

3- Production Time

Production time varies depending on:

• Product type
• Order quantity
• Materials
• Printing requirements
• Finishing options
• Customization
• Artwork approval
• Tooling requirements
• Production capacity
• Sample or prototype requirements

Pelipus LLC will provide an estimated production timeline where reasonably possible.

Production generally begins after all required information has been received, including:

• Required payment or deposit
• Final artwork
• Approved proof
• Product specifications
• Other information required to manufacture the order

If an order requires changes after approval, the production timeline may be extended.

4- Shipping Time

Shipping time begins after the order has completed production and has been handed over to the applicable shipping or logistics provider.

Shipping times may vary depending on:

• Destination
• Carrier
• Shipping method
• Package size and weight
• Freight requirements
• Weather
• Customs
• Transportation conditions
• Other circumstances outside Pelipus’s control

Any delivery date provided by Pelipus should generally be considered an estimate unless a guaranteed delivery date has been expressly agreed to in writing.

5- Estimated Delivery Times

Estimated delivery times will depend on the shipping method and destination selected for your order.

For larger or commercial packaging orders, freight shipping may be used instead of standard parcel delivery.

Your quotation or order confirmation may provide a more specific estimated timeline.

Important: Production time and shipping time are separate.

Standard estimated timings:

Production: 8–12 business days after artwork approval.
Express shipping: 6–8 days.
Standard shipping: 16–19 days.

This means the estimated total timeline may be approximately 14–31 days (production plus shipping), for estimation purposes only and subject to the circumstances of the order.

Moreover, on bulk orders delivery through sea shipping will be having delivery timelines which will be conveyed to the customers related to such queries.

6- Shipping Methods

Depending on the order, Pelipus LLC may use:

• Parcel delivery
• Express shipping
• Freight shipping
• LTL freight
• Other commercial transportation services

The shipping method may depend on:

• Package dimensions
• Total weight
• Order quantity
• Destination
• Delivery requirements
• Customer preference
• Carrier availability

For large commercial orders, Pelipus LLC may recommend freight shipping.

The shipping method and estimated timing for your order will be stated in your quotation.

7- Shipping Charges

Shipping charges may be calculated based on factors including:

• Destination
• Package dimensions
• Package weight
• Number of packages
• Shipping method
• Freight requirements
• Delivery location
• Carrier rates
• Special handling requirements

Shipping costs may be:

• Included in the quotation;
• Calculated separately; or
• Added to the order total before shipment.

The applicable shipping charges will be communicated to the customer where reasonably possible.

8- Order Tracking

Where tracking is available, Pelipus or the applicable carrier may provide tracking information after the shipment has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

Customers should use the tracking information provided to monitor the progress of their shipment.

Pelipus LLC is not responsible for delays in carrier tracking updates.

9- Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, please verify:

• Company name
• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Country
• Phone number

For commercial deliveries, please also provide any relevant receiving instructions.

10- Address Changes

If you need to change the shipping address after placing an order, contact Pelipus as soon as possible.

We may be unable to change the shipping address after:

• Production has been completed;
• The order has been packed;
• The order has been handed to the carrier; or
• A shipping label or freight documentation has been issued.

If an address change results in additional shipping, handling, rerouting, or carrier charges, those costs may be charged to the customer.

11- Incorrect or Incomplete Addresses

Pelipus is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

If a shipment is returned, rerouted, held, or otherwise affected because of an incorrect address, additional charges may apply.

These charges may include:

• Return shipping
• Rerouting fees
• Redelivery fees
• Storage charges
• Handling fees
• Additional freight charges

12- Freight Deliveries

Large packaging orders may be shipped using freight services.

Freight deliveries may require:

• A suitable receiving location
• Business-hour availability
• Someone authorized to receive the shipment
• Loading dock access or other delivery arrangements
• A valid commercial delivery address in certain cases

Customers should make sure that their delivery location can safely receive the shipment.

Additional services such as liftgate delivery, inside delivery, appointment delivery, residential delivery, or limited-access delivery may result in additional charges.

13- Residential and Limited-Access Deliveries

Some freight carriers may charge additional fees for:

• Residential addresses
• Limited-access locations
• Construction sites
• Schools
• Farms
• Remote locations
• Other non-standard delivery locations

If such charges apply, they may be included in the shipping quotation or charged separately.

Customers should provide accurate information about the delivery location before shipment.

14- Delivery Inspection

Customers should inspect shipments as soon as reasonably possible after delivery.

For larger packaging orders, customers should inspect the shipment before signing the delivery receipt where possible.

If visible damage is present, customers should:

1. Photograph the damaged packaging;
2. Photograph the shipping carton, pallet, or freight packaging;
3. Note the damage on the delivery receipt or carrier documentation where possible;
4. Contact Pelipus promptly.

Failure to document visible freight damage may make it more difficult to pursue a carrier claim.

15- Damaged Shipments

If your shipment arrives damaged, contact Pelipus as soon as possible.

Please provide:

• Order number
• Delivery date
• Description of the damage
• Photographs
• Shipping label
• Carrier information
• Photographs of the outer packaging
• Quantity affected

Pelipus will review the situation and, where appropriate, work with the carrier and customer to determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

• Replacement
• Reproduction
• Partial refund
• Full refund for affected products
• Carrier claim
• Another appropriate solution

16- Lost Shipments

If tracking indicates that a shipment has been lost, or if a shipment has not been delivered within a reasonable period after dispatch, please contact Pelipus.

We may investigate the shipment with the applicable carrier.

Depending on the circumstances, we may:

• Open a carrier investigation;
• Submit a shipping claim;
• Arrange a replacement where appropriate; or
• Provide another reasonable resolution.

A replacement or refund is not automatically guaranteed solely because a shipment is delayed.

17- Delayed Shipments

Shipping and delivery estimates are not guaranteed unless Pelipus has expressly agreed to a guaranteed delivery date in writing.

Delays may occur because of:

• Carrier delays
• Severe weather
• Natural disasters
• Customs processing
• Transportation disruptions
• Port congestion
• Labor disputes
• Government actions
• Supply chain disruptions
• Incorrect delivery information
• High shipping volumes
• Other circumstances outside Pelipus’s reasonable control

Pelipus will make reasonable efforts to assist customers when significant shipping delays occur.

18- Customs, Duties, and Import Fees

Pelipus orders ship from Pakistan. Import duties, taxes, and customs charges for the United States and all other destinations are the responsibility of the customer unless the quotation states otherwise.

Customers may be responsible for:

• Customs duties
• Import taxes
• Brokerage fees
• Customs clearance fees
• VAT or similar taxes
• Other destination-country charges

These charges are generally the responsibility of the customer unless otherwise stated in writing.

Customers are responsible for understanding and complying with import requirements applicable to their destination.

19- U.S. Sales Tax

Applicable sales tax may be charged on orders where required by applicable U.S. law.

The amount of tax may depend on factors such as:

• Shipping destination
• Customer location
• Product
• Applicable state and local requirements

Tax treatment may vary between transactions.

20- Order Changes and Shipping Delays

Changes requested after an order has been approved may affect the delivery schedule.

Examples include changes to:

• Quantity
• Size
• Material
• Artwork
• Printing
• Finishing
• Shipping address
• Shipping method

If an order must be modified after production or shipping arrangements have begun, additional time or charges may apply.

21- Split Shipments

Where appropriate, Pelipus may ship an order in multiple shipments.

This may occur because of:

• Product availability
• Production schedules
• Order size
• Warehouse or manufacturing requirements
• Shipping logistics

If an order is shipped separately, customers may receive multiple tracking numbers.

Additional shipping arrangements will be communicated where applicable.

22- Shipping for Samples

Samples and prototypes may be shipped separately from full production orders.

Sample shipping charges may apply unless specifically included in the quotation.

The shipping time for a sample may differ from the production timeline for a full order.

23- Order Refusal or Failed Delivery

If a customer refuses delivery or fails to accept a shipment for reasons unrelated to a Pelipus error, the customer may be responsible for:

• Return shipping
• Redelivery
• Storage
• Carrier charges
• Handling charges
• Other costs incurred as a result

For custom-made products, refusing delivery does not automatically cancel the customer’s payment obligation.

24- Shipping and Refunds

Shipping charges that have already been paid to a carrier or third-party logistics provider may not be refundable.

If a refund is approved under Pelipus’s Refund & Return Policy, shipping costs will be handled according to the circumstances of the order and applicable law.

For more information, please review our Refund & Return Policy.

25- Carrier Responsibility

Once a shipment has been handed over to the applicable carrier, certain aspects of transportation are outside Pelipus’s direct control.

Pelipus will reasonably assist with carrier-related issues, but we cannot guarantee carrier performance, delivery times, or tracking accuracy.

26- Force Majeure

Pelipus will not be responsible for shipping or delivery delays caused by circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters
• Severe weather
• Fire
• Flood
• War
• Terrorism
• Government restrictions
• Transportation disruptions
• Labor disputes
• Supply chain disruptions
• Port closures
• Carrier disruptions
• Power outages
• Other events beyond our reasonable control

27- Contact Us About Shipping

If you have questions about shipping, delivery, tracking, freight, or a shipment issue, please contact Pelipus.

Please include your:

• Order number
• Name or company name
• Shipping address
• Tracking number, if available
• Description of the issue

Pelipus LLC
Operated by: PELIPUS LLC
Website: https://pelipus.com/

Shipping Support:
shipping@pelipus.com

28- Policy Updates

Pelipus may update this Shipping Policy from time to time.

When changes are made, we will update the “Effective Date” shown at the belowof this page.

We encourage customers to review this policy before placing an order.

Effective Date: October 12, 2026