Return & Refund Policy

PELIPUS LLC, we work with businesses and brands to create custom packaging made according to individual specifications. Because our products are often custom manufactured, printed, and produced specifically for each customer, our refund and return process differs from standard retail products.

This Refund & Return Policy explains when orders may be canceled, when refunds may be available, and how we handle damaged, defective, or incorrect products.

1- Custom Products

Pelipus prepare products with according to customer specifications, including:

• Dimensions
• Materials
• Colors
• Printing
• Artwork
• Finishes
• Quantity
• Packaging style
• Custom logos and branding

Because these products are made specifically for you, custom products generally cannot be returned simply because you change your mind or no longer need them.

Please carefully review your quotation, specifications, artwork, and proof before approving an order. Our team will start production after receiving the payment from you before the final call for any change.

2- Order Cancellation

If you need to cancel an order, please contact Pelipus as soon as possible.

Before Production

An order may be eligible for cancellation if production has not yet started.

Any eligible refund will be determined based on the stage of the order at the time the cancellation request is received.

After Production Begins

Once an order has entered production, cancellation may no longer be possible.

At this stage, materials, labor, printing, manufacturing capacity, and other resources may already have been committed to your order.

Any refund after production has started will be considered on a case-by-case basis and subject to applicable law.

3- Artwork Approval and Cancellation

Customers are responsible for carefully reviewing all artwork and product specifications before approving production.

This includes checking:

• Spelling
• Text
• Logos
• Colors
• Images
• Dimensions
• Product information
• Barcodes and QR codes
• Artwork placement
• Quantity
• Material
• Finishing requirements

Once artwork or a final proof has been approved and the order enters production, changes or cancellations may not be possible.

Pelipus is generally not responsible for errors that were present in an approved proof or resulted from information supplied or approved by the customer.

4- Defective or Incorrect Products

We want you to receive packaging that meets the specifications of your approved order.

If you believe your order is defective, damaged, materially incorrect, or does not match the approved specifications, please contact us as soon as possible.

To help us investigate your claim, we may request:

• Order number
• Customer name
• Description of the problem
• Photographs of the affected products
• Video evidence, where appropriate
• Quantity affected
• Photos of packaging and shipping labels
• Other information reasonably required to investigate the issue

Our team will review the claim and determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

• Replacement of affected products
• Reprinting of affected products
• Partial refund
• Full refund for affected products
• Store credit
• Another reasonable resolution

The remedy will depend on the nature and extent of the issue and applicable law.

5- Damaged Products During Shipping

If your order arrives damaged during transportation, please contact Pelipus promptly after delivery.

Please retain:

• The damaged products
• Original packaging
• Shipping boxes
• Labels
• Other relevant shipping materials

We may request photographs or other evidence to help us investigate the shipping claim with the carrier.

Depending on the circumstances, we may arrange a replacement, reprint, refund, or another appropriate solution.

6- Wrong or Missing Products

If you receive products that are materially different from the products confirmed in your order, or if products are missing from your shipment, please contact Pelipus promptly.

Please provide your order number and photographs or other relevant information so that we can verify the issue.

If we determine that Pelipus made an error, we may provide an appropriate replacement, reprint, refund, or other resolution.

7- Manufacturing Tolerances

Custom packaging is manufactured using commercial printing and production processes.

Reasonable variations may occur in:

• Color
• Dimensions
• Material
• Printing
• Cutting
• Folding
• Finishing
• Quantity

These variations do not necessarily constitute a defect.

Where applicable, manufacturing tolerances may vary depending on the product, material, printing method, and production process.

8- Color Variations

Colors displayed on a computer, phone, or other screen may not exactly match the final printed product.

Differences may occur because of:

• Screen settings
• Lighting
• Printing process
• Ink
• Material
• Finishing
• Production conditions

Therefore, a minor difference between an on-screen design and the final printed packaging does not automatically qualify for a refund or replacement.

If exact color matching is important for your project, please discuss available color-matching or physical proof options with Pelipus before production.

9- Quantity Variations

Depending on the manufacturing and printing process, the final quantity may occasionally vary within commercially reasonable production tolerances.

If the delivered quantity is materially lower than the quantity ordered, please contact Pelipus so that we can review the order and determine the appropriate resolution.

Any refund or credit for quantity shortages will be determined based on the actual shortage and applicable production terms.

10- Samples and Prototypes

Samples and prototypes may be subject to separate charges.

Sample or prototype fees are generally non-refundable unless Pelipus has expressly agreed otherwise in writing.

If a sample is eligible for reimbursement against a future production order, the applicable reimbursement terms will be communicated before the sample order is placed.

Changes to specifications, artwork, dimensions, materials, or packaging style after a sample has been produced may result in additional costs.

11- Non-Custom Products

If Pelipus offers any standard, non-custom products that are eligible for returns, the return conditions for those products will be communicated on the applicable product page or order confirmation.

Unless specifically stated otherwise, this policy primarily applies to custom-made packaging.

12- Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the transaction.

Once Pelipus processes an approved refund, the time required for the funds to appear in your account may depend on your:

• Bank
• Credit card company
• Payment provider
• Financial institution

Pelipus is not responsible for delays caused by third-party financial institutions.

13- Refund Deductions

Where permitted by applicable law, an approved refund may be reduced by costs already incurred in connection with your order.

These may include:

• Design fees
• Artwork preparation
• Structural design
• Dieline services
• Samples
• Tooling
• Materials
• Production costs
• Payment processing fees
• Shipping costs
• Other non-recoverable costs

Any applicable deductions will be communicated where reasonably possible.

14- Non-Refundable Charges

Unless otherwise agreed in writing, certain charges may be non-refundable once incurred.

These may include:

• Completed design services
• Artwork services
• Structural design
• Dieline creation
• Samples
• Custom tooling
• Setup fees
• Materials purchased specifically for the order
• Shipping charges already incurred
• Third-party transaction fees

15- Customer-Supplied Artwork

Pelipus is not responsible for refunds or replacements resulting from errors in artwork, specifications, or information supplied or approved by the customer.

Customers are responsible for reviewing and approving their artwork before production.

Examples may include:

• Incorrect spelling
• Incorrect dimensions
• Incorrect colors
• Incorrect logo
• Incorrect artwork placement
• Incorrect barcode or QR code
• Incorrect product information
• Incorrect quantity
• Incorrect shipping information

If an error is discovered before production, contact Pelipus immediately so we can determine whether changes can still be made.

16- How to Submit a Refund or Replacement Request

To request a refund, replacement, reprint, or other resolution, contact Pelipus using the contact information below.

Please include:

Order Number:
Customer/Business Name:
Email Address:
Description of Issue:
Photos/Videos:
Quantity Affected:

Providing complete information helps us review your request more quickly.

17- Time Limit for Claims

Customers should inspect their order promptly after delivery.

Customers should report any damage, defect, shortage, or material discrepancy within 7 calendar days of delivery.

Claims submitted after this period may still be reviewed at Pelipus’s discretion, subject to applicable law and the circumstances of the claim.

Certain orders or products may have different claim periods only if specifically stated in writing in the applicable quotation, order confirmation, or agreement. The same 7-calendar-day claim window applies in our Terms & Conditions.

18- Replacement Orders

If Pelipus approves a replacement or reprint, production and shipping times will depend on:

• Product type
• Quantity
• Manufacturing requirements
• Artwork requirements
• Production capacity
• Shipping method

Replacement orders may require additional production time.

19- Refunds for Shipping Delays

Estimated shipping and delivery dates are not guaranteed unless Pelipus has expressly provided a guaranteed delivery commitment in writing.

For reference, Pelipus’s standard estimated timings are: production of 8–12 business days after artwork approval, express shipping of 6–8 days, and standard shipping of 16–19 days. These are estimates, not guarantees, and your quotation or order confirmation may state more specific timing.

Shipping delays caused by carriers, customs, weather, transportation disruptions, incorrect addresses, or other circumstances outside Pelipus’s reasonable control generally do not qualify for a refund.

If an order is lost or materially damaged during shipping, Pelipus will work with the customer and applicable carrier to determine an appropriate resolution.

20- Refused or Undeliverable Shipments

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to Pelipus because of:

• Incorrect address
• Incomplete address
• Customer refusal
• Failure to accept delivery
• Failure to pay applicable customs or import charges
• Other customer-related delivery issues

additional shipping or handling charges may apply.

Any refund will be considered after applicable shipping, handling, production, and other non-refundable costs have been deducted.

21- Regulatory or Intended-Use Issues

Customers are responsible for confirming that packaging is suitable for their intended application.

For packaging intended for food, beverages, cosmetics, pharmaceuticals, medical products, chemicals, or other regulated applications, customers should confirm the applicable material and regulatory requirements before placing an order.

A refund will not generally be available because a customer later determines that a product is unsuitable for an intended use that was not communicated to and confirmed by Pelipus before production.

22- Order-Specific Terms

Certain projects may have specific refund, cancellation, sample, production, or delivery terms included in the quotation, purchase order, order confirmation, or written agreement.

If specific written terms apply to an order, those terms may supplement or supersede this Refund & Return Policy for that particular transaction.

23- No Automatic Refund Guarantee

Submitting a refund request does not automatically guarantee a refund.

Each claim will be reviewed based on:

• The nature of the issue
• The order specifications
• Approved artwork or proof
• Production status
• Delivery condition
• Evidence provided
• Applicable law
• Any specific terms agreed upon for the order

Pelipus will communicate the outcome of the review to the customer.

24- Your Legal Rights

Nothing in this Refund & Return Policy is intended to limit or exclude any consumer rights, warranties, remedies, or protections that cannot legally be excluded or limited under applicable law.

Where applicable law provides customers with rights that are more favorable than the terms described here, those legal rights will apply.

25- Policy Updates

Pelipus may update this Refund & Return Policy from time to time.

When changes are made, we will update the “Effective Date” shown at the bottom of this page.

We encourage customers to review this policy before placing an order.

26- Contact Pelipus

For questions regarding cancellations, refunds, returns, defective products, replacements, or order issues, please contact us.

Pelipus
Operated by: PELIPUS LLC
Website: https://pelipus.com/

Customer Support: Contact Us

Effective Date: October 12, 2026